WE ARE SOFTWORKS INTERACTIVE
We Do More Than Build Brands & Websites
We're committed to helping build on your ideas and take maximum pride in our role and the products we create. We also offer full-service support for all deliverables.
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For questions you may have that are not covered by our individual service pages, please review our General FAQ first.
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GET THE CORE NEEDS FOR ONLINE BUSINESS
Functional & stunning digital solutions
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Services are 100% white label
Operating on a white label basis allows you to leverage our expertise and resources.
Already have a brand and concept? Tell us your specs and we will build everything for you.
Have a website? Get peace of mind with ongoing care and maintenance for your property.
We're committed to excellence, blending creativity with technology, and client-focused to surpass expectations. Create your site.
We're committed to excellence, blending creativity with technology, and client-focused to surpass expectations. Create your site.
ENSURE YOUR USERS HAVE A GOOD EXPERIENCE
Keep you site up-to-date and spry
By planning for and prioritizing support and ongoing care for your website, you'll help to ensure optimal functionality, better performance, and overall engagement for your end-users.
“Websites should look good from the inside and out”
- Paul Cookson
Don't neglect your security!
Taking simple steps to harden your WordPress site, such as changing your login page, is crucial for enhancing your website's security.
Did you know?
When building a website you'll have to consider the upkeep. Typically, the annual costs will be in the 20-25% range of the original build.
Support strategy?
You published your site but it will need updates and more.
Addon expenses?
Considering costs like site plugins and security are musts.
WANT TO SPEAK WITH A PROFESSIONAL
Start with a consultation today
For those times you need to consult an expert. We proffer extensive à la carte know-how for just such occasions.
Design Consultation
One-time Zoom Call
$50/30 min.
Page Flow Audit: We'll do a basic review of a web page you select on your website, focusing on how well the page design engages users and encourages interaction.
Branding Audit: We'll perform a cursory review of the brand assets on your website to ensure that the design aligns with your audience, identity, and core values.
Objectives & Scope: Discuss some general outlines of the objectives and scope for your overview.
Development Consultation
One-time Zoom Call
$50/30 min.
Interface Audit: Is your website dated? We'll discuss the current look and feel of your property and table some options to improve the general interface.
Usability Audit: We'll review and attempt to propose solutions for a specific experiential issue that you identify in relation to your website rendering or functionality.
Objectives & Scope: Discuss some general outlines of the objectives and scope for your overview.
Support Consultation
One-time Zoom Call
$50/30 min.
Practices Audit: A basic audit of your general website practices. We'll assess the site's approach to either compliance, upkeep, or redundancy, as you prefer.
Performance Audit: Use Google Lighthouse for a web page audit. We'll review the audit metrics and diagnostic results to better gage your page performance.
Objectives & Scope: Discuss some general outlines of the objectives and scope for your overview.
Design Consultation
One-time Zoom Call
$50/30 min.
Page Flow Audit: We'll do a basic review of a web page you select on your website, focusing on how well the page design engages users and encourages interaction.
Branding Audit: We'll perform a cursory review of the brand assets on your website to ensure that the design aligns with your audience, identity, and core values.
Objectives & Scope: Discuss some general outlines of the objectives and scope for your overview.
Development Consultation
One-time Zoom Call
$50/30 min.
Interface Audit: Is your website dated? We'll discuss the current look and feel of your property and table some options to improve the general interface.
Usability Audit: We'll review and attempt to propose solutions for a specific experiential issue that you identify in relation to your website rendering or functionality.
Objectives & Scope: Discuss some general outlines of the objectives and scope for your overview.
Support Consultation
One-time Zoom Call
$50/30 min.
Practices Audit: A basic audit of your general website practices. We'll assess the site's approach to either compliance, upkeep, or redundancy, as you prefer.
Performance Audit: Use Google Lighthouse for a web page audit. We'll review the audit metrics and diagnostic results to better gage your page performance.
Objectives & Scope: Discuss some general outlines of the objectives and scope for your overview.
Note, consultations are for kickoffs, candor, and brief overviews only. For work, try a service or book a project.
Note, consultations are for kickoffs, candor, and brief overviews only. For work, try a service or book a project.
General questions?
We like to keep life simple. That said, if you can't find an answer that fits, you can book a Zoom call or, send us your query by email any time.
Our agency specializes in graphic design as well as full-stack WordPress website development, management, and care. We offer a wide range of services, including but not limited to, creative design, identity conception, brand guides (brand books), new website development, ongoing website maintenance, and standby development support. Check out our Design, Development, and Support service pages for details.
White-label design and development services entail a business model where we, as artists, designers, and WordPress website developers, create graphics, websites, themes, or plugins on behalf of other agencies, companies, or individuals. These clients can subsequently rebrand and market these services as their own. In this setup, the end clients are typically unaware that the work was outsourced to a third-party developer. Instead, they perceive it as the product or service of the agency, company or individual that offers it.
To submit a work request, log in to the customer portal and navigate to the "Projects" section. Here, you'll find an option to submit a new work request. You also have a direct link on your dashboard for convenience. When you are ready, fill in the required details, attach any necessary files, and submit your request. You can track the progress of your work requests under the "Projects" tab.
WordPress is a popular and versatile content management system (CMS) that powers millions of websites worldwide. It's user-friendly, highly customizable, and offers a wide range of plugins and themes to meet your specific needs.
Our agency specializes in the design, development, maintenance, and optimization of WordPress websites. We have a team of experienced (LAMP & LEMP) developers and designers who are passionate about creating functional and visually appealing products using WordPress (what continues to be) the world's most popular CMS platform.
You can view the status of all your ongoing projects in the "Projects" section of the customer portal. Each project will have a status indicator, and you can click on individual projects to see detailed progress updates, milestones, and any associated tasks.
We have decades of graphical experience on hand. In terms of expertise, we specialize in crafting unique identities (logo and logomark design), and offer complete brand guides as part of our robust design services. Moreover, our trademarked agency logo symbolizes our dedication to originality and quality. For details on our trademark, please visit our official trademark registration page.
The short answer, no. While our team has experience with Angular (MEAN) and React (MERN) stacks, our agency has chosen to specialize in WordPress development (LAMP and LEMP stacks). Truth is, as developers, we find WordPress to be easier to learn for customers, exceptionally adaptable and know it's widely embraced, offering our clients a mature and user-friendly platform for their web projects to thrive on. Our focused expertise in WordPress further allows us to deliver efficient and tailored solutions that align with the generally diverse needs of our clientele.
You can manage your appointments and view upcoming meetings by accessing the "Calendar" section in the customer portal. The calendar will display all your scheduled appointments, including consultations. From here, you can also reschedule or cancel appointments if needed.
Yes, in certain circumstances, we provide hosting solutions for customers needing assistance in this regard. That said, we are not a traditional web host and as such, we extend our hosting support (in limited cases) to clients starting out their sites (with planned transition), simple brochure sites, and low traffic sites (less than 5000 visitors per month). As hosting is not our main focus we reserve the right to exercise our discretion on a case-by-case basis.
Typically your WordPress theme will come optimized for search engines, providing you with a strong foundation. However, for more in-depth on-page SEO enhancements tailored to your specific needs, there will be an additional cost. We offer on-page SEO tasking as part of new site builds and from our standby development block services (see development services page for details) to ensure your website is fully optimized for improved visibility and performance.
If you need support, you can submit a ticket by navigating to the "Support" section in the customer portal. Click on "Submit a Ticket," provide a detailed description of your issue, and attach any relevant files. Once submitted, you can track the status of your ticket and communicate with the support team directly through this section.
Yes, we provide ongoing maintenance packages and monthly website care with reports to ensure you continue to be strategically informed, your website remains secure, up-to-date, and performs optimally. There are also some great member benefits that come along with your subscription. Check out the support services page for details.
Yes, we specialize in service-based e-commerce and have experience with native solutions like WooCommerce, and alternates like Shopify. If that does not suite the job however, we can integrate one or various payment gateways through WordPress's vast third-party integrations and plugins library so as to meet your specific needs.
To manage billing and payments, go to the "Billing" section in the customer portal. Here, you can view your invoices, make payments, and manage payment methods. You can also view your billing history and download past invoices for your records.
Certainly! As part of our monthly website care support services, we actively assist you in optimizing your website's performance and enhancing its speed through industry best practices. This includes implementing services like Cloudflare, optimizing images for faster loading, and employing techniques such as caching and code minification. Our goal is to ensure your WordPress website not only runs smoothly but also delivers an optimal user experience with improved speed and performance.
Our approach to User Experience (UX) and User Interface (UI) design is rooted in creating seamless and engaging digital experiences. With UI designs that lean heavily on aesthetics and UX strategies that aim to enhance usability, our focus is on overall user satisfaction by crafting intuitive navigation, pleasing interactive elements, and captivating visuals.
You can change the interface language by going to your profile settings in the customer portal. Under "Translation," you can select either English or Français. This setting will only change the language of the interface.
For website and graphic projects, the payment process involves a phased payment system invoicing upfront for each individual project stage. This pay-as-you-go method not only provides financial transparency but ensures that each phase of the project is completed to your satisfaction. For our ongoing services, we implement a pay-as-you-go system for standby development blocks, and we employ a subscription-based model for ongoing website care. Regardless of the scope of work, we prioritize your privacy and security. To ensure this, all payments are securely processed through our trusted gateway partners, Stripe and/or PayPal.
All consultations last exclusively 30 minutes and are always personally conducted via the Zoom platform. Before purchasing, you can review example topics listed in the services price table on our website. This ensures clarity on the types of questions and topics suitable for discussion within the allocated timeframe. To schedule, simply choose a convenient date and timeslot for your meeting. Please note, that consultations are designed for kickoff meetings, candid discussions on service verticals, and brief overviews. They serve as an excellent opportunity for you to gauge our understanding and approach, while also allowing us to better assess your project scope and expectations.
The "Translation" setting in your profile changes the interface language of the customer portal, allowing you to switch between English and French. On the other hand, the "Correspondence Language" setting controls the language used in documentation, forms, emails, and other communications sent through the portal. You can choose either English or Français for your correspondence language.
Rescheduling or canceling a consultation is possible with some considerations. Our consultations are specifically designed for kickoffs, candid discussions, and brief overviews of your goals and objectives. In the past, allowing for constant rescheduling actually led to more scheduling conflicts. To ensure efficiency and respect for everyone's time, we've implemented a policy that prioritizes adherence to the scheduled appointments. However, we understand that circumstances may change, and you have the flexibility to cancel your service consultation up to 24 hours in advance by submitting a ticket through your client portal dashboard. It's important to note that no-shows or cancelation requests made within less than 24 hours are not eligible for refunds due to scheduling constraints.
Certainly, our team is experienced in working with popular themes like Astra, Divi, Ultra, and others, ensuring that we can adapt and tailor the chosen theme to suit your specific needs. With that said, we can easily scratch-build custom elements, blocks, and complete sections on the fly. Whether you have a preference for customization within an existing theme or desire a more bespoke design, we're here to collaborate with you and create a website that aligns with your unique brand identity and objectives.
All shared documents and files can be found in the "Files" section of the customer portal. Each user has a dedicated folder where all shared documents are stored. You can easily access, download, and manage these files directly from your folder.
The short answer is, no. Having your webserver setup, secure, and ready to go is the clients responsibility. However, in exceptional cases, we can provide for temporary hosting for customers needing assistance in this regard. In these limited cases, we extend our support offering to include hosting support. That said, as hosting is not our main focus we rarely if ever host client sites and always reserve the right to exercise our discretion for any additional hosting services and hosting support we afford on a case-by-case basis. In all circumstances though, we can be called upon to help with basic things like pointing of DNS records for example.
Yes, with more than a decade of experience in the WordPress ecosystem, we can safely say, we have extensive experience with a wide range of plugins and third-party integrations to enhance your website's functionality. Baring that in mind, WordPress alone has a robust library of some 50,000+ plugins and while we a familiar with some of the best, we can't know them all. That said, if you need a specific plugin or integration that we lack knowledge in, we will advise you and proceed accordingly.
All your important documents, proposals, and estimates are stored in the "Office" section of the customer portal. This section provides easy access to all your business-related files, ensuring you have everything you need in one organized place.
With WordPress, you'll typically have seamless control over your website's content, thanks to its user-friendly interface. Depending on your chosen theme or builder, you can easily update text, images, and multimedia elements without necessarily having to be dependent on technical expertise. This flexibility, coupled with efficient content management tools, empowers you to keep your online presence dynamic and tailored to your evolving needs.
Indeed, our team possesses extensive experience with a variety of top WordPress page builders and themes, catering to a spectrum of needs. This spans the gamut from user-friendly theme options like Astra, suitable for non-developers, to more developer-centric tools tools like Oxygen Page Builder. All of that to say, our diversity of knowledge in this regard ensures that we can seamlessly adapt to your project requirements, creating websites that both function in accordance with your technical specifications and visually align with your design preferences.
Have more specific questions? See our other FAQs or query us via the contact page.
Create your website with us today
Our team has over 20 years experience in the web.
UNIQUE FEATURES OUR TEAM HAS TO OFFER
Reach out and get started today!
ALREADY HAVE AN ACCOUNT? SIGN IN
Create your website with us today
Our team has over 20 years experience in the web.
UNIQUE FEATURES OUR TEAM HAS TO OFFER
Reach out and get started today!
ALREADY HAVE AN ACCOUNT? SIGN IN
SOFTWORKS INTERACTIVE
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