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What kinds of services does your agency provide?
Our agency specializes in graphic design as well as full-stack WordPress website development, management, and care. We offer a wide range of services, including but not limited to, creative design, identity conception, brand guides (brand books), new website development, ongoing website maintenance, and standby development support. Check out our Design, Development, and Support service pages for details.
What do you mean by white-label design and development services?
White-label design and development services entail a business model where we, as artists, designers, and WordPress website developers, create graphics, websites, themes, or plugins on behalf of other agencies, companies, or individuals. These clients can subsequently rebrand and market these services as their own. In this setup, the end clients are typically unaware that the work was outsourced to a third-party developer. Instead, they perceive it as the product or service of the agency, company or individual that offers it.
What is WordPress, and why should I use it for my website?
WordPress is a popular and versatile content management system (CMS) that powers millions of websites worldwide. It's user-friendly, highly customizable, and offers a wide range of plugins and themes to meet your specific needs.
How do I submit a work request through the customer portal?
To submit a work request, log in to the customer portal and navigate to the "Projects" section. Here, you'll find an option to submit a new work request. You also have a direct link on your dashboard for convenience. When you are ready, fill in the required details, attach any necessary files, and submit your request. You can track the progress of your work requests under the "Projects" tab.
How do you define your agency's expertise in graphic design?
We have decades of graphical experience on hand. In terms of expertise, we specialize in crafting unique identities (logo and logomark design), and offer complete brand guides as part of our robust design services. Moreover, our trademarked agency logo symbolizes our dedication to originality and quality. For details on our trademark, please visit our official trademark registration page.
Do you develop for technology stacks other than WordPress?
The short answer, no. While our team has experience with Angular (MEAN) and React (MERN) stacks, our agency has chosen to specialize in WordPress development (LAMP and LEMP stacks). Truth is, as developers, we find WordPress to be easier to learn for customers, exceptionally adaptable and know it's widely embraced, offering our clients a mature and user-friendly platform for their web projects to thrive on. Our focused expertise in WordPress further allows us to deliver efficient and tailored solutions that align with the generally diverse needs of our clientele.
Do you offer any website hosting services?
Yes, in certain circumstances, we provide hosting solutions for customers needing assistance in this regard. That said, we are not a traditional web host and as such, we extend our hosting support (in limited cases) to clients starting out their sites (with planned transition), simple brochure sites, and low traffic sites (less than 5000 visitors per month). As hosting is not our main focus we reserve the right to exercise our discretion on a case-by-case basis.
Will my website be SEO-friendly?
Typically your WordPress theme will come optimized for search engines, providing you with a strong foundation. However, for more in-depth on-page SEO enhancements tailored to your specific needs, there will be an additional cost. We offer on-page SEO tasking as part of new site builds and from our standby development block services (see development services page for details) to ensure your website is fully optimized for improved visibility and performance.
Do you offer website maintenance and care services?
Yes, we provide ongoing maintenance packages and monthly website care with reports to ensure you continue to be strategically informed, your website remains secure, up-to-date, and performs optimally. There are also some great member benefits that come along with your subscription. Check out the support services page for details.
Do you offer e-commerce solutions and integration with payment gateways?
Yes, we specialize in service-based e-commerce and have experience with native solutions like WooCommerce, and alternates like Shopify. If that does not suite the job however, we can integrate one or various payment gateways through WordPress's vast third-party integrations and plugins library so as to meet your specific needs.
Can you assist with website performance optimization and speed improvements?
Certainly! As part of our monthly website care support services, we actively assist you in optimizing your website's performance and enhancing its speed through industry best practices. This includes implementing services like Cloudflare, optimizing images for faster loading, and employing techniques such as caching and code minification. Our goal is to ensure your WordPress website not only runs smoothly but also delivers an optimal user experience with improved speed and performance.
What is your approach to user experience (UX) and user interface (UI) design?
Our approach to User Experience (UX) and User Interface (UI) design is rooted in creating seamless and engaging digital experiences. With UI designs that lean heavily on aesthetics and UX strategies that aim to enhance usability, our focus is on overall user satisfaction by crafting intuitive navigation, pleasing interactive elements, and captivating visuals.
How does the payment process work for services?
For website and graphic projects, the payment process involves a phased payment system invoicing upfront for each individual project stage. This pay-as-you-go method not only provides financial transparency but ensures that each phase of the project is completed to your satisfaction. For our ongoing services, we implement a pay-as-you-go system for standby development blocks, and we employ a subscription-based model for ongoing website care. Regardless of the scope of work, we prioritize your privacy and security. To ensure this, all payments are securely processed through our trusted gateway partners, Stripe and/or PayPal.
How exactly do service consultations work?
All consultations last exclusively 30 minutes and are always personally conducted via the Zoom platform. Before purchasing, you can review example topics listed in the services price table on our website. This ensures clarity on the types of questions and topics suitable for discussion within the allocated timeframe. To schedule, simply choose a convenient date and timeslot for your meeting. Please note, that consultations are designed for kickoff meetings, candid discussions on service verticals, and brief overviews. They serve as an excellent opportunity for you to gauge our understanding and approach, while also allowing us to better assess your project scope and expectations.
Is it possible to reschedule or cancel a consultation?
Rescheduling or canceling a consultation is possible with some considerations. Our consultations are specifically designed for kickoffs, candid discussions, and brief overviews of your goals and objectives. In the past, allowing for constant rescheduling actually led to more scheduling conflicts. To ensure efficiency and respect for everyone's time, we've implemented a policy that prioritizes adherence to the scheduled appointments. However, we understand that circumstances may change, and you have the flexibility to cancel your service consultation up to 24 hours in advance by submitting a ticket through your client portal dashboard. It's important to note that no-shows or cancelation requests made within less than 24 hours are not eligible for refunds due to scheduling constraints.
Can you help with WordPress theme customization and design?
Certainly, our team is experienced in working with popular themes like Astra, Divi, Ultra, and others, ensuring that we can adapt and tailor the chosen theme to suit your specific needs. With that said, we can easily scratch-build custom elements, blocks, and complete sections on the fly. Whether you have a preference for customization within an existing theme or desire a more bespoke design, we're here to collaborate with you and create a website that aligns with your unique brand identity and objectives.
Where can I view the status of my projects?
You can view the status of all your ongoing projects in the "Projects" section of the customer portal. Each project will have a status indicator, and you can click on individual projects to see detailed progress updates, milestones, and any associated tasks.
How do I manage my appointments and view my calendar?
You can manage your appointments and view upcoming meetings by accessing the "Calendar" section in the customer portal. The calendar will display all your scheduled appointments, including consultations. From here, you can also reschedule or cancel appointments if needed.
What kind of design services does your agency provide?
Our agency specializes in front-end web design, focusing on creating visually appealing and user-friendly website experiences. Additionally, we offer comprehensive graphic design services for brand identity, including but not limited to, the creation of logos, color profiles, favicons, as well as complete brand guides that ensure a consistent and cohesive visual representation.
How do you define your agency's expertise in graphic design?
We have decades of graphical experience on hand. In terms of expertise, we specialize in crafting unique identities (logo and logomark design), and offer complete brand guides as part of our robust design services. Moreover, our trademarked agency logo symbolizes our dedication to originality and quality. For details on our trademark, please visit our official trademark registration page.
How do you define your agency's expertise in WordPress development?
Our agency specializes in the design, development, maintenance, and optimization of WordPress websites. We have a team of experienced (LAMP & LEMP) developers and designers who are passionate about creating functional and visually appealing products using WordPress (what continues to be) the world's most popular CMS platform.
What is the usual process for working with your agency on a design project?
Our process begins with a comprehensive consultation to understand your vision, goals, and preferences. We then move through the design phase, presenting initial concepts for your review. Your input is crucial, guiding the refinement process through subsequent rounds of revisions until we achieve a final design that perfectly captures your brand essence. Throughout, our team ensures open communication, collaboration, and a seamless journey from concept to a polished, impactful design.
HOW WE HELP YOUR BUSINESS
Design → Development → Support
No crazy contracts. No fuss. Get pay-as-you-go technical services billed by the project, by the hour, or by the block. You decide!
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Design
We create complete brand identities and produce front-end (look and feel) design services for the web.
Development
We cover full-stack WordPress. That means front-end, back-end, and server-side. Best of all, you can get services by project or time block.
Support
We deliver monthly website care with reports and provide clients full-service support by ticket or by email.
What is the typical process for working with your agency on a WordPress project?
The journey always starts with some input from you and a fulsome consultation to better understand your requisite website goals. We'll then follow a phase-based, structured process that includes project scope evaluation, planning, the design phase, the development phase, the testing phase, and then finally, the launch phase. At all times, we maintain constant and open communication with you throughout each of the individual project phases to ensure your vision is realized.
How long does it typically take to create a new brand identity?
If all goes smoothly, your typically looking at about 21-45 days. The timeframe for creating a new brand identity can vary greatly depending on the scope and intricacy of the project. Crafting a compelling and distinctive brand involves thorough research, design iterations, and collaboration with our clients. Typically, our process encompasses several weeks of back-and-forth, thus allowing for comprehensive exploration, refinement, and client feedback. The ultimate goal is to deliver a brand identity that resonates with your vision and values, ensuring you a result that stands up to the test of time.
What color scale do you deliver brand assets in?
We deliver brand assets in RGB color format to ensure compatibility across digital platforms. Additionally, your Brand Guide includes comprehensive color information, including HEX, RGB, and CMYK color codes. These codes are provided to support consistent and accurate color reproduction across a variety of mediums and applications.
When designing graphic assets, what image formats do your provide?
Our deliverables typically include PNG files, which provide a transparent background for seamless integration into different mediums. Additionally, for brand assets, we supply EPS, PDF, and SVG files, all of which are vector images that ensure scalability without loss of quality. These formats, combined with PNG files for transparent backgrounds, ensure your brand assets are adaptable, high-quality, and ready for diverse applications.
What does "Color Alt" mean in the Brand Guides?
Color Alt in our Brand Guide Color refers to color-adapted versions of your logo and logomark. These versions are designed to ensure that your logo and logomark maintain visibility and contrast on both white and black backgrounds. By swapping the colors (either white or black), we ensure that your brand's visual identity remains consistent across various applications. If color adaptation isn't suitable for your specific logo and logomark, we can provide background-neutral grayscale versions as an alternative.
How do I submit a support ticket if I encounter an issue?
If you need support, you can submit a ticket by navigating to the "Support" section in the customer portal. Click on "Submit a Ticket," provide a detailed description of your issue, and attach any relevant files. Once submitted, you can track the status of your ticket and communicate with the support team directly through this section.
Some form buttons/elements on your French websites are in English. Why?
Our CRM features immutable forms that ensure no code access, providing enhanced security and reliability. The reason for this is to prevent tampering with your input data. Consequently, some elements are 'hard-coded' and cannot be changed until you (the user) log in and select your language preferences. You can accomplish this from the user profile menu. The good news is the fix for this is quite simple. Built into the Google Chrome and Firefox web browser(s) are Translation Widget(s) to convert any text to your desired language. Typically, the widget will appear in the context menu (right-click) on desktop computers and the sidebar menu on mobile devices. Special note for Firefox: you might have to select the text/element first. While the Chrome and Firefox workarounds are simple, we know they are not 100% convenient. We sincerely apologize for that and appreciate your understanding vis-Ã -vis security constraints.
What is your approach to user experience (UX) and user interface (UI) design?
Our approach to User Experience (UX) and User Interface (UI) design is rooted in creating seamless and engaging digital experiences. With UI designs that lean heavily on aesthetics and UX strategies that aim to enhance usability, our focus is on overall user satisfaction by crafting intuitive navigation, pleasing interactive elements, and captivating visuals.
How does the payment process work for brand guide projects?
For graphic projects, the payment process involves a phased payment system invoicing upfront for each individual project stage—conception, selection, and finalization. This pay-as-you-go method not only provides financial transparency but ensures that each phase of the project is completed to your satisfaction before moving forward to the next. Detailed payment schedules are always established at the project outset, fostering a collaborative and client-focused experience. Regardless of the scope of work, we prioritize your privacy and security. To ensure this, all payments are securely processed through our trusted gateway partners, Stripe and/or PayPal.
What kind of development services does your agency provide?
We are a full-stack web development agency that specializes in developing e-commerce and business websites on the WordPress platform. We provide services by project or by time block. With that said, from concept to deployment, we provide end-to-end solutions, including front-end design, back-end development, custom feature integration, and seamless deployment. Whether you're launching a service-based e-commerce site or a business website, our agency is dedicated to delivering tailored, comprehensive development services to meet your unique needs and goals.
Do you develop for technology stacks other than WordPress?
The short answer, no. While our team has experience with Angular (MEAN) and React (MERN) stacks, our agency has chosen to specialize in WordPress development (LAMP and LEMP stacks). Truth is, as developers, we find WordPress to be easier to learn for customers, exceptionally adaptable and know it's widely embraced, offering our clients a mature and user-friendly platform for their web projects to thrive on. Our focused expertise in WordPress further allows us to deliver efficient and tailored solutions that align with the generally diverse needs of our clientele.
How can I manage my billing and payments?
To manage billing and payments, go to the "Billing" section in the customer portal. Here, you can view your invoices, make payments, and manage payment methods. You can also view your billing history and download past invoices for your records.
How long does it usually take to build a WordPress website?
Normally, a WordPress website takes anywhere from about 4 to 12 weeks to develop. That said, the timeline for building a WordPress website can vary based on project complexity and requirements. Our team always works closely with clients to establish realistic timelines and milestones however, some factors such as the scope of the project, any customizations needed, and client feedback all contribute to the timeframe. We prioritize delivering a high-quality website efficiently, and our goal is to ensure that the final product meets and exceeds your expectations within a reasonable timeframe.
What is the estimated cost of a custom WordPress website project?
The estimated cost of a custom website project varies based on factors such as complexity, features, and functionality. In our experience however, for service-based e-commerce, costs typically range from $5,000 to $25,000, while product-based e-commerce projects are usually more costly and generally fall within the range of $10,000 to $50,000. These estimates should only serve as a very basic guideline. Ultimately, we tailor our pricing to meet the specific requirements and goals of each individual project. To get a more accurate estimate, we recommend discussing your project details with our team for a personalized quote.
Will my website be mobile-responsive?
Absolutely! Ensuring that your website is mobile-responsive is a top priority for us. It's important to note however, the responsiveness is reliant on the features of your chosen WordPress theme or builder. That said, we'll work collaboratively with you to select a theme that meets this (and your other) criterion to guarantee a seamless experience for you and your users across all devices.
Do you offer e-commerce solutions and integration with payment gateways?
Yes, we specialize in service-based e-commerce and have experience with native solutions like WooCommerce, and alternates like Shopify. If that does not suite the job however, we can integrate one or various payment gateways through WordPress's vast third-party integrations and plugins library so as to meet your specific needs.
What are your agency's thoughts on client feedback?
Client feedback is a cornerstone of our collaborative approach. We actively encourage and facilitate using real-time contextual feedback on documents, images, and websites throughout the course of work projects. Through constant communication, your insights play a crucial role in refining and tailoring the design and development process to ensure the final result aligns harmoniously with your goals.
What is your agency's policy on client revisions during projects?
Our team keenly understands the importance of aligning the final deliverables with your intentions. For this reason, we offer multiple revision rounds during both web development and design projects, allowing for clients to request specific changes and ensuring that the work meets their expectations before completion and or publication.
How does the payment process work for website projects?
We employ a phased payment system for website development, invoicing upfront for each individual project stage—concept, design, technical, and launch. This pay-as-you-go method not only provides financial transparency but ensures that each phase of the project is completed to your satisfaction before moving forward to the next. Detailed payment schedules are always established at the project outset, fostering a collaborative and client-focused experience. Regardless of the scope of work, we prioritize your privacy and security. To ensure this, all payments are securely processed through our trusted gateway partners, Stripe and/or PayPal.
How does the payment process work for standby development blocks?
We implement a pay-as-you-go system on all standby development blocks with up-front payment due on a block by block basis. Regardless of the scope of work, we prioritize your privacy and security. To ensure this, all payments are securely processed through our trusted gateway partners, Stripe and/or PayPal.
Do you offer any website hosting services?
Yes, in certain circumstances, we provide hosting solutions for customers needing assistance in this regard. That said, we are not a traditional web host and as such, we extend our hosting support (in limited cases) to clients starting out their sites (with planned transition), simple brochure sites, and low traffic sites (less than 5000 visitors per month). As hosting is not our main focus we reserve the right to exercise our discretion on a case-by-case basis.
How do I change the interface language in the customer portal?
You can change the interface language by visiting your profile settings in the customer portal. Under "Translation," you can select either English or Français. Toggling this setting will only change the interface language. Kindly note that our translation engine leans heavily on caching. Therefore, we suggest logging out and back into the platform whenever you change the 'Translation' settings. If you are experiencing problems, please clear your browser cache or try another device.
Are there any restrictions on my choice of WordPress theme?
Not necessarily. That is, while we may not be familiar with every theme available, we are well-equipped to handle any well-coded theme that adheres to best practices. We also understand that your comfort with a theme is crucial, so we'll present you with options that best suit your specific use-case. Our choice in this regard is to focus on top offerings from reliable developers who maintain up-to-date code, ensuring a seamless integration and optimal performance for your website. Ultimately, your satisfaction and confidence in your chosen theme are one of our top priorities.
WANT TO SPEAK WITH A PROFESSIONAL
Start with a consultation today
For those times you need to consult an expert. We proffer extensive à la carte know-how for just such occasions.
Design Consultation
One-time Zoom Call
$50/30 min.
Page Flow Audit: We'll do a basic review of a web page you select on your website, focusing on how well the page design engages users and encourages interaction.
Branding Audit: We'll perform a cursory review of the brand assets on your website to ensure that the design aligns with your audience, identity, and core values.
Objectives & Scope: Discuss some general outlines of the objectives and scope for your overview.
Engagement Overview
- Page Flow Audit
- Objectives & Scope
Identity Overview
- Branding Audit
- Objectives & Scope
Development Consultation
One-time Zoom Call
$50/30 min.
Interface Audit: Is your website dated? We'll discuss the current look and feel of your property and table some options to improve the general interface.
Usability Audit: We'll review and attempt to propose solutions for a specific experiential issue that you identify in relation to your website rendering or functionality.
Objectives & Scope: Discuss some general outlines of the objectives and scope for your overview.
Front-end Overview
- Interface Audit
- Objectives & Scope
Back-end Overview
- Usability Audit
- Objectives & Scope
Support Consultation
One-time Zoom Call
$50/30 min.
Practices Audit: A basic audit of your general website practices. We'll assess the site's approach to either compliance, upkeep, or redundancy, as you prefer.
Performance Audit: Use Google Lighthouse for a web page audit. We'll review the audit metrics and diagnostic results to better gage your page performance.
Objectives & Scope: Discuss some general outlines of the objectives and scope for your overview.
Compliance Overview
- Practices Audit
- Objectives & Scope
Optimization Overview
- Performance Audit
- Objectives & Scope
Design Consultation
One-time Zoom Call
$50/30 min.
Page Flow Audit: We'll do a basic review of a web page you select on your website, focusing on how well the page design engages users and encourages interaction.
Branding Audit: We'll perform a cursory review of the brand assets on your website to ensure that the design aligns with your audience, identity, and core values.
Objectives & Scope: Discuss some general outlines of the objectives and scope for your overview.
Engagement Overview
- Page Flow Audit
- Objectives & Scope
Identity Overview
- Branding Audit
- Objectives & Scope
Development Consultation
One-time Zoom Call
$50/30 min.
Interface Audit: Is your website dated? We'll discuss the current look and feel of your property and table some options to improve the general interface.
Usability Audit: We'll review and attempt to propose solutions for a specific experiential issue that you identify in relation to your website rendering or functionality.
Objectives & Scope: Discuss some general outlines of the objectives and scope for your overview.
Front-end Overview
- Interface Audit
- Objectives & Scope
Back-end Overview
- Usability Audit
- Objectives & Scope
Support Consultation
One-time Zoom Call
$50/30 min.
Practices Audit: A basic audit of your general website practices. We'll assess the site's approach to either compliance, upkeep, or redundancy, as you prefer.
Performance Audit: Use Google Lighthouse for a web page audit. We'll review the audit metrics and diagnostic results to better gage your page performance.
Objectives & Scope: Discuss some general outlines of the objectives and scope for your overview.
Practices Overview
- Compliance Audit
- Objectives & Scope
Optimization Overview
- Performance Audit
- Objectives & Scope
Note, consultations are for kickoffs, candor, and brief overviews only. For work, try a service or book a project.
Note, consultations are for kickoffs, candor, and brief overviews only. For work, try a service or book a project.
Can you assist with website content creation, including text and images?
Most assuredly. On occasion, we offer assistance in crafting website content, covering text and images. At our discretion, we can help with generative text and finding suitable images for posts or pages. That said, under all circumstances, the client is solely responsible for furnishing licensed images and texts for any published works. Finally, any additional assistance to the client (in this regard), including acquisition and licensing, will be subject to separate billing for time and associated fees.
What is the difference between 'Translation' and 'Correspondence Language'?
The "Translation" option in your profile enables you to modify the interface language of the customer portal, giving you the flexibility to toggle between English and French. Conversely, the "Correspondence Language" setting determines what language our team will use when manually crafting documents, forms, emails, and other communications tailored to you. You can choose either English or French as your correspondence language. Kindly note that the "Correspondence Language" is set to English by default.
Will I have control over updating and managing content on my website?
With WordPress, you'll typically have seamless control over your website's content, thanks to its user-friendly interface. Depending on your chosen theme or builder, you can easily update text, images, and multimedia elements without necessarily having to be dependent on technical expertise. This flexibility, coupled with efficient content management tools, empowers you to keep your online presence dynamic and tailored to your evolving needs.
Does your agency have experience with WordPress page builders?
Indeed, our team possesses extensive experience with a variety of top WordPress page builders and themes, catering to a spectrum of needs. This spans the gamut from user-friendly theme options like Astra, suitable for non-developers, to more developer-centric tools tools like Oxygen Page Builder. All of that to say, our diversity of knowledge in this regard ensures that we can seamlessly adapt to your project requirements, creating websites that both function in accordance with your technical specifications and visually align with your design preferences.
What kind of support services does your agency provide?
We offer comprehensive ongoing support through our monthly care plans, specifically Pro Website Care and Biz Website Care. These plans include monthly website reports providing key analytical insights and essential services such as regular backups, core and plugin updates, uptime monitoring, and more. Additionally, these plans provide some basic intervention time for standby support, and we also employ a ticketing system thus ensuring prompt assistance when needed. Our commitment is to maintain the health and functionality of your WordPress website, allowing you to focus on your business with the assurance that your online presence is in capable hands.
Do you support technology stacks other than WordPress?
No, sorry about that. While our team has experience with Angular (MEAN) and React (MERN) stacks, our agency has chosen to specialize in WordPress development (LAMP and LEMP stacks). Ultimately, we just find WordPress to be easier to learn for customers, the CMS itself is exceptionally adaptable and we know it's widely embraced, offering our clients a mature and user-friendly platform for their web projects to thrive on.
Are there any restrictions on my choice of WordPress theme?
Not necessarily. That is, while we may not be familiar with every theme available, we are well-equipped to handle any well-coded theme that adheres to best practices. We also understand that your comfort with a theme is crucial, so we'll present you with options that best suit your specific use-case. Our choice in this regard is to focus on top offerings from reliable developers who maintain up-to-date code, ensuring a seamless integration and optimal performance for your website. Ultimately, your satisfaction and confidence in your chosen theme are one of our top priorities.
Can you assist with website content creation, including text and images?
Most assuredly. On occasion, we offer assistance in crafting website content, covering text and images. At our discretion, we can help with generative text and finding suitable images for posts or pages. That said, under all circumstances, the client is solely responsible for furnishing licensed images and texts for any published works. Finally, any additional assistance to the client (in this regard), including acquisition and licensing, will be subject to separate billing for time and associated fees.
Can you help with WordPress theme customization and design?
Certainly, our team is experienced in working with popular themes like Astra, Divi, Ultra, and others, ensuring that we can adapt and tailor the chosen theme to suit your specific needs. With that said, we can easily scratch-build custom elements, blocks, and complete sections on the fly. Whether you have a preference for customization within an existing theme or desire a more bespoke design, we're here to collaborate with you and create a website that aligns with your unique brand identity and objectives.
How does the payment process work for monthly website care plans?
We employ a subscription-based model for ongoing website care plans. These plans require a 30-day commitment and are billed monthly on a recurring 30-day cycle, starting from your initial transaction each month. This setup ensures a consistent billing cycle, offering transparency and convenience in payment. Regardless of the scope of work, we prioritize your privacy and security. To ensure this, all payments are securely processed through our trusted gateway partners, Stripe and or PayPal.
How do you handle website care plan service renewals?
For simplicity's sake, website care plan renewals are handled seamlessly. Once you commit to a 30-day care plan, it automatically renews for an additional 30-day term until canceled. This ensures uninterrupted support for your WordPress website. Our commitment is to provide continuous care and support so you will always have access to help with any adjustments or to discuss plan changes. Also, you can easily manage your plan through your My Portal account dashboard. If at any point you wish to cancel or make adjustments, you can simply submit a cancellation request, and we'll assist you promptly.
How can I cancel my monthly website care plan?
We understand that needs and circumstances may change, as such, you have the flexibility to cancel your monthly website care plan at any time by creating a support ticket through your client portal dashboard. Keep in mind that by canceling, you will no longer have access to the security measures, such as backups, updates, uptime monitoring, vulnerability scanning, and malware detection, provided by your chosen care package. Feel free to reach out to our support if you have any questions or require assistance in this regard.
Do you offer any support for website hosting services?
The short answer is, no. Having your webserver setup, secure, and ready to go is the clients responsibility. However, in exceptional cases, we can provide for temporary hosting for customers needing assistance in this regard. In these limited cases, we extend our support offering to include hosting support. That said, as hosting is not our main focus we rarely if ever host client sites and always reserve the right to exercise our discretion for any additional hosting services and hosting support we afford on a case-by-case basis. In all circumstances though, we can be called upon to help with basic things like pointing of DNS records for example.
What is your typical response time for support?
Firstly, we understand that every support request is an urgency, that's why we emphasize quick responses. While it's challenging to specify an exact time due to the dynamic nature of support, we make every effort to respond as promptly as possible. Our availability is from Monday to Friday, 8am-6pm (GMT +5), with our maximum response times ranging from 24 to 48 hours. Please note, we actively triage requests and exceptions are made for catastrophic failures and critical work, ensuring that these cases are prioritized for an expedited resolution.
How do you ensure website security and protection against hacking?
We know that ensuring the security and safe functioning of your website is of paramount importance to you. That's why we assume a proactive approach in our website care plans. This includes regular backups, vulnerability scanning, and malware detection. We take protection seriously, that's why we also implement and setup some premium plugins (E.g. Jetpack Protect, HMWP Ghost, and Solid Security), leveraging their basic and advanced feature sets like pathing obfuscation, firewalls, and 2FA. With our committed adherence to industry best practices and by utilizing advanced tools, we strive to fortify your WordPress website against potential threats, providing you with peace of mind.
Do you have experience with third-party integrations and plugins for WordPress?
Yes, with more than a decade of experience in the WordPress ecosystem, we can safely say, we have extensive experience with a wide range of plugins and third-party integrations to enhance your website's functionality. Baring that in mind, WordPress alone has a robust library of some 50,000+ plugins and while we a familiar with some of the best, we can't know them all. That said, if you need a specific plugin or integration that we lack knowledge in, we will advise you and proceed accordingly.
Will I have control over updating and managing content on my website?
With WordPress, you'll typically have seamless control over your website's content, thanks to its user-friendly interface. Depending on your chosen theme or builder, you can easily update text, images, and multimedia elements without necessarily having to be dependent on technical expertise. This flexibility, coupled with efficient content management tools, empowers you to keep your online presence dynamic and tailored to your evolving needs.
How do I manage and access shared documents and files?
All shared documents and files can be found in the "Files" section of the customer portal. Each user has a dedicated folder where all shared documents are stored. You can easily access, download, and manage these files directly from your folder.
Can you assist with website performance optimization and speed improvements?
Certainly! As part of our monthly website care support services, we actively assist you in optimizing your website's performance and enhancing its speed through industry best practices. This includes implementing services like Cloudflare, optimizing images for faster loading, and employing techniques such as caching and code minification. Our goal is to ensure your WordPress website not only runs smoothly but also delivers an optimal user experience with improved speed and performance.
How do you handle website backups and disaster recovery?
Our approach is geared towards both safeguarding your online presence and maintaining the integrity of your WordPress website. As such, we implement regular encrypted backups using UpdraftPlus, a reliable backup plugin. These scheduled backups include both your website's files and database, ensuring comprehensive coverage. In the event of a disaster, we can swiftly restore your website to its previous state, minimizing downtime and ensuring a seamless recovery process.
Where can I find my documents, proposals, and estimates?
All your important documents, proposals, and estimates are stored in the "Office" section of the customer portal. This section provides easy access to all your business-related files, ensuring you have everything you need in one organized place.
What kinds of deals do members get on top SAAS?
We value our Pro & Biz Website Care members and one of the ways we express gratitude for their business is through exclusive affiliate deals on top SaaS (Software as a Service) products. By partnering with trusted brands, such as Grammarly, Namecheap, and more, our intent is to ensure that our members get access to reliable, time-tested, digital services when signing up through our affiliate links. This not only gives us the opportunity to make a small commission but, it also provides our customers with the potential of cost benefits on their desired services thus extending a token of appreciation to both them and our partners in the process. Members can easily explore all of our trusted affiliates from the Partner Offers page(s) conveniently located within your customer portal account, reflecting our commitment to recommending you reliable services that enhance your online experience.
Does your agency offer any kind of training for WordPress?
While direct one-on-one WordPress training is not currently offered, our agency is in the process of developing an internal Learning Management System (LMS) to provide comprehensive training resources for clients. That said, as a part of our commitment to client support, we install the excellent WordPress 101 tutorials plugin on clients' sites with the purchase of a monthly website care plan. This ensures that users have access to valuable resources and tutorials directly on their WordPress dashboard, facilitating ongoing learning and skill enhancement.
Have more specific questions? Feel free to submit a ticket or query us via the contact page.
Create your website with us today
Our team has over 20 years experience in the web.
UNIQUE FEATURES OUR TEAM HAS TO OFFER
We are a seasoned crew of early adopters with insights into what's now and what's next.
We have been working in the web since HTML 4.0 (that's... 1997).
We don't just want to help you build a site, we want to help you build a business.
We create designs that speak and make products with analytical insights that deliver tangible results.
We are fully rounded with experience in graphics, front-end and back-end development as well as marketing, admin and, ops.
Reach out and get started today!
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Create your website with us today
Our team has over 20 years experience in the web.
UNIQUE FEATURES OUR TEAM HAS TO OFFER
We are a seasoned crew of early adopters with insights into what's now and what's next.
We have been working in the web since HTML 4.0 (that's... 1997).
We don't just want to help you build a site, we want to help you build a business.
We create designs that speak and make products with analytical insights that deliver tangible results.
We are fully rounded with experience in graphics, front-end and back-end development as well as marketing, admin and, ops.
Reach out and get started today!
ALREADY HAVE AN ACCOUNT? SIGN IN
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