WE ARE SOFTWORKS INTERACTIVE
We Deliver Ongoing Support For Your Website
Working with our adept support team means comprehensive website care with insightful reporting. Together, we ensure you have a thriving digital presence.
ALREADY HAVE AN ACCOUNT? SIGN IN
OUR SUPPORT SERVICES
How we care for your site
Constant Communication
Easy access to our support team with our simplified ticketing system.
Monthly Website Care
Carefully crafted monthly website care packages with premium services.
Professional Reporting
Professional reports to include analytics, domain status, uptime, and more.
Get a care plan and reliable support on the go
By installing the the customer portal app on your phone, you will be able to access all your account features directly from the app. This has the added benefit of making support interactions more streamlined and accessible. Quick access to everything at your fingertips!
Need development?
Get pro help for your website with standby development blocks.
Need support?
Get ongoing care with website maintenance, and pro hardening.
MAINTAIN YOUR DIGITAL PROPERTY
With professional website care
Boost reliability and interaction with skilled maintenance, ensuring a seamless and robust online footprint.
Get a care plan for your website today!
Looking for immediate technical support? Our care packages offer tailored solutions to troubleshoot and resolve website challenges efficiently, ensuring seamless online operations and peace of mind.
Important note on partner offers
*Note: As an affiliate of various brands, we receive a small commission for partner signups and referrals. Please be aware that not all offers provided through the 'Partner Offers' menu section in the customer portal are service discounts or exclusive deals. Thanks for your understanding.
Pro Website Care
$124.99/mo.
Monthly website care plans are priced on a per website basis.
Premium plugins installed on site
- UpdraftPlus Premium
- WordPress 101 Video Tutorials
- WP Compress Starter
Get Access to our affiliate offers
- From brands like WP Manage Ninja, Termageddon, and more.
WordPress Backups
- Daily Backups (7 Days)
- Weekly Backups (7 Weeks)
WordPress Maintenance
- Optimize Database
- Delete Orphaned Posts
- Performance Scanning
Update Management
- Core Updates
- Plugin Updates
- Theme Updates
Domain Monitoring
- Domain Status
- Expiration Monitoring
- Registration Information
Uptime Monitoring
- 24x7/365/3 min. Intervals
- 24x7/365 Active Heartbeat
SSL Monitoring
- SSL Status
- Expiration Monitoring
Malware Detection
- Daily Scanning
Vulnerability Scanning
- Daily Scanning
WordPress Security
- Solid Security Basic
WordPress Optimization
- Live Hybrid CDN
- Image Optimization
- On-site Reporting
Website Analysis
- Google Pagespeed Insights
- Google Lighthouse Audits
General Information
- WordPress Version
- WordPress Theme
- PHP Version
Website Updates
- Plugin Updates
- Theme Updates
- WordPress Updates
Posts Management
- New Posts
- Updated Posts
- Deleted Posts
Pages Management
- New Pages
- Updated Pages
- Deleted Pages
Domain Status
- Status
- Expiry Date
- Expires In (Days)
Miscellaneous Information
- Backups
- Overall Uptime
- Optimization & Maintenance
- New Comments
Website Performance
- Lighthouse Desktop
- Lighthouse Mobile
Website Security
- Solid Security Threats
Website Vulnerabilities
- Plugins Threats
- Themes Threats
- Email & Ticketing support
- 30-min. Intervention time/Mo.
- Up to 48 Hr. response time
- M-F 8AM - 6PM (GMT +5)
Biz Website Care
$199.99/mo.
Monthly website care plans are priced on a per website basis.
Premium plugins installed on site
- HMWP Ghost Pro
- Solid Security Pro
- UpdraftPlus Premium
- WordPress 101 Video Tutorials
- WP Compress Starter
Get access to our affiliate offers
- From brands like Namecheap, Termageddon, and more.
WordPress Backups
- Daily Backups (7 Days)
- Weekly Backups (7 Weeks)
WordPress Maintenance
- Optimize Database
- Delete Orphaned Posts
- Performance Scanning
Update Management
- Core Updates
- Plugin Updates
- Theme Updates
Domain Monitoring
- Domain Status
- Expiration Monitoring
- Registration Information
Uptime Monitoring
- 24x7/365/3 min. Intervals
- 24x7/365 Active Heartbeat
SSL Monitoring
- SSL Status
- Expiration Monitoring
Malware Detection
- Daily Scanning
Vulnerability Scanning
- Daily Scanning
WordPress Security
- Solid Security Pro
WordPress Optimization
- Live Hybrid CDN
- Image Optimization
- On-site Reporting
WordPress Obfuscation
- Secure WP Paths
- XML RPC Security
- Robots Security
- Disable Copy/Paste
- More..
Website Analysis
- Google Pagespeed Insights
- Google Lighthouse Audits
- Google Analytics
General Information
- WordPress Version
- WordPress Theme
- PHP Version
Website Updates
- Plugin Updates
- Theme Updates
- WordPress Updates
Posts Management
- New Posts
- Updated Posts
- Deleted Posts
Pages Management
- New Pages
- Updated Pages
- Deleted Pages
Domain Status
- Status
- Expiry Date
- Expires In (Days)
Miscellaneous Information
- Backups
- Overall Uptime
- Optimization & Maintenance
- New Comments
Website Performance
- Lighthouse Desktop
- Lighthouse Mobile
Website Security
- Solid Security Threats
Website Vulnerabilities
- Plugins Threats
- Themes Threats
Website Analytics (Google)
- Website Visits
- New Visits
- Page Views
- Page Visits
- Bounce Rate
- Average Time
- Email & Ticketing support
- 1 Hr. Intervention time/Mo.
- Up to 24 Hr. response time
- M-F 8AM - 6PM (GMT +5)
Subscription Disclaimer: Care plans are based on a 30-day commitment, billed monthly on the corresponding day of your initial transaction each month. Please see the Support FAQ below for more details.
OUR SUPPORT SERVICES
How we care for your site
Constant Communication
Easy access to our support team with our simplified ticketing system.
Monthly Website Care
Carefully crafted monthly website care packages with premium services.
Professional Reporting
Professional reports to include analytics, domain status, uptime, and more.
Get a care plan and reliable support on the go
By installing the the customer portal app on your phone, you will be able to access all your account features directly from the app. This has the added benefit of making support interactions more streamlined and accessible. Quick access to everything at your fingertips!
Need Development?
Get pro help for your website with standby development blocks.
Need Support?
Get ongoing care with website maintenance, and pro hardening.
MAINTAIN YOUR DIGITAL PROPERTY
With professional website care
Boost reliability and interaction with skilled maintenance, ensuring a seamless and robust online footprint.
Important note on partner offers
*Note: As an affiliate of various brands, we receive a small commission for partner signups and referrals. Please be aware that not all offers provided through the 'Partner Offers' menu section in the customer portal are service discounts or exclusive deals. Thanks for your understanding.
Pro Website Care
$124.99/mo.
Monthly website care plans are priced on a per website basis.
Premium plugins installed on site
- UpdraftPlus Premium
- WordPress 101 Video Tutorials
- WP Compress Starter
Get Access to our affiliate offers
- From brands like WP Manage Ninja, Termageddon, and more.
WordPress Backups
- Daily Backups (7 Days)
- Weekly Backups (7 Weeks)
WordPress Maintenance
- Optimize Database
- Delete Orphaned Posts
- Performance Scanning
Update Management
- Core Updates
- Plugin Updates
- Theme Updates
Domain Monitoring
- Domain Status
- Expiration Monitoring
- Registration Information
Uptime Monitoring
- 24x7/365/5 min. Intervals
- 24x7/365 Active Heartbeat
SSL Monitoring
- SSL Status
- Expiration Monitoring
Malware Detection
- Daily Scanning
Vulnerability Scanning
- Daily Scanning
WordPress Security
- Solid Security Basic
WordPress Optimization
- Live Hybrid CDN
- Image Optimization
- On-site Reporting
Website Analysis
- Google Pagespeed Insights
- Google Lighthouse Audits
General Information
- WordPress Version
- WordPress Theme
- PHP Version
Website Updates
- Plugin Updates
- Theme Updates
- WordPress Updates
Posts Management
- New Posts
- Updated Posts
- Deleted Posts
Pages Management
- New Pages
- Updated Pages
- Deleted Pages
Domain Status
- Status
- Expiry Date
- Expires In (Days)
Miscellaneous Information
- Backups
- Overall Uptime
- Optimization & Maintenance
- New Comments
Website Performance
- Lighthouse Desktop
- Lighthouse Mobile
Website Security
- Solid Security Threats
Website Vulnerabilities
- Plugins Threats
- Themes Threats
- Email & Ticketing support
- 30-min. Intervention time/Mo.
- Up to 48 Hr. response time
- M-F 8AM - 6PM (GMT +5)
Biz Website Care
$199.99/mo.
Monthly website care plans are priced on a per website basis.
Premium plugins installed on site
- HMWP Ghost Pro
- Solid Security Pro
- UpdraftPlus Premium
- WordPress 101 Video Tutorials
- WP Compress Starter
Get Access to our affiliate offers
- From brands like Namecheap, Termageddon, and more.
WordPress Backups
- Daily Backups (7 Days)
- Weekly Backups (7 Weeks)
WordPress Maintenance
- Optimize Database
- Delete Orphaned Posts
- Performance Scanning
Update Management
- Core Updates
- Plugin Updates
- Theme Updates
Domain Monitoring
- Domain Status
- Expiration Monitoring
- Registration Information
Uptime Monitoring
- 24x7/365/5 min. Intervals
- 24x7/365 Active Heartbeat
SSL Monitoring
- SSL Status
- Expiration Monitoring
Malware Detection
- Daily Scanning
Vulnerability Scanning
- Daily Scanning
WordPress Security
- Solid Security Pro
WordPress Optimization
- Live Hybrid CDN
- Image Optimization
- On-site Reporting
WordPress Obfuscation
- Secure WP Paths
- XML RPC Security
- Robots Security
- Disable Copy/Paste
- More..
Website Analysis
- Google Pagespeed Insights
- Google Lighthouse Audits
- Google Analytics
General Information
- WordPress Version
- WordPress Theme
- PHP Version
Website Updates
- Plugin Updates
- Theme Updates
- WordPress Updates
Posts Management
- New Posts
- Updated Posts
- Deleted Posts
Pages Management
- New Pages
- Updated Pages
- Deleted Pages
Domain Status
- Status
- Expiry Date
- Expires In (Days)
Miscellaneous Information
- Backups
- Overall Uptime
- Optimization & Maintenance
- New Comments
Website Performance
- Lighthouse Desktop
- Lighthouse Mobile
Website Security
- Solid Security Threats
Website Vulnerabilities
- Plugins Threats
- Themes Threats
Website Analytics (Google)
- Website Visits
- New Visits
- Page Views
- Page Visits
- Bounce Rate
- Average Time
- Email & Ticketing support
- 1 Hr. Intervention time/Mo.
- Up to 24 Hr. response time
- M-F 8AM - 6PM (GMT +5)
Subscription Disclaimer: Care plans are based on a 12-month commitment, billed monthly on the corresponding day of your initial transaction each month. Please see the Support FAQ below for more details.
WANT TO SPEAK WITH A PROFESSIONAL
Start with a consultation today
For those times you need to consult an expert. We proffer extensive à la carte know-how for just such occasions.
Support Consultation
One-time Zoom Call
$50/30 min.
Practices Audit: A basic audit of your general website practices. We'll assess the site's approach to either compliance, upkeep, or redundancy, as you prefer.
Performance Audit: Use Google Lighthouse for a web page audit. We'll review the audit metrics and diagnostic results to better gage your page performance.
Objectives & Scope: Discuss some general outlines of the objectives and scope for your overview.
Note, consultations are for kickoffs, candor, and brief overviews only. For work, try a service or book a project.
Note, consultations are for kickoffs, candor, and brief overviews only. For work, book a project or buy a service.
Get counsel for your support needs.
Book a consultation today and get topical basics from an expert or acquire valuable insights on potential next moves for your projects.
Note, consultations are for kickoffs, candor, and brief overviews only. For work, try a service or book a project.
Support FAQ?
We like to keep life simple. That said, if you can't find an answer that fits, you can book a Zoom call or, send us your query via our contact form at any time.
We offer comprehensive ongoing support through our monthly care plans, specifically Pro Website Care and Biz Website Care. These plans include monthly website reports providing key analytical insights and essential services such as regular backups, core and plugin updates, uptime monitoring, and more. Additionally, these plans provide some basic intervention time for standby support, and we also employ a ticketing system thus ensuring prompt assistance when needed. Our commitment is to maintain the health and functionality of your WordPress website, allowing you to focus on your business with the assurance that your online presence is in capable hands.
No, sorry about that. While our team has experience with Angular (MEAN) and React (MERN) stacks, our agency has chosen to specialize in WordPress development (LAMP and LEMP stacks). Ultimately, we just find WordPress to be easier to learn for customers, the CMS itself is exceptionally adaptable and we know it's widely embraced, offering our clients a mature and user-friendly platform for their web projects to thrive on.
Not necessarily. That is, while we may not be familiar with every theme available, we are well-equipped to handle any well-coded theme that adheres to best practices. We also understand that your comfort with a theme is crucial, so we'll present you with options that best suit your specific use-case. Our choice in this regard is to focus on top offerings from reliable developers who maintain up-to-date code, ensuring a seamless integration and optimal performance for your website. Ultimately, your satisfaction and confidence in your chosen theme are one of our top priorities.
Most assuredly. On occasion, we offer assistance in crafting website content, covering text and images. At our discretion, we can help with generative text and finding suitable images for posts or pages. That said, under all circumstances, the client is solely responsible for furnishing licensed images and texts for any published works. Finally, any additional assistance to the client (in this regard), including acquisition and licensing, will be subject to separate billing for time and associated fees.
Certainly, our team is experienced in working with popular themes like Astra, Divi, Ultra, and others, ensuring that we can adapt and tailor the chosen theme to suit your specific needs. With that said, we can easily scratch-build custom elements, blocks, and complete sections on the fly. Whether you have a preference for customization within an existing theme or desire a more bespoke design, we're here to collaborate with you and create a website that aligns with your unique brand identity and objectives.
We employ a subscription-based model for ongoing website care plans. These plans require a 30-day commitment and are billed monthly on a recurring 30-day cycle, starting from your initial transaction each month. This setup ensures a consistent billing cycle, offering transparency and convenience in payment. Regardless of the scope of work, we prioritize your privacy and security. To ensure this, all payments are securely processed through our trusted gateway partners, Stripe and or PayPal.
For simplicity's sake, website care plan renewals are handled seamlessly. Once you commit to a 30-day care plan, it automatically renews for an additional 30-day term until canceled. This ensures uninterrupted support for your WordPress website. Our commitment is to provide continuous care and support so you will always have access to help with any adjustments or to discuss plan changes. Also, you can easily manage your plan through your My Portal account dashboard. If at any point you wish to cancel or make adjustments, you can simply submit a cancellation request, and we'll assist you promptly.
We understand that needs and circumstances may change, as such, you have the flexibility to cancel your monthly website care plan at any time by creating a support ticket through your client portal dashboard. Keep in mind that by canceling, you will no longer have access to the security measures, such as backups, updates, uptime monitoring, vulnerability scanning, and malware detection, provided by your chosen care package. Feel free to reach out to our support if you have any questions or require assistance in this regard.
The short answer is, no. Having your webserver setup, secure, and ready to go is the clients responsibility. However, in exceptional cases, we can provide for temporary hosting for customers needing assistance in this regard. In these limited cases, we extend our support offering to include hosting support. That said, as hosting is not our main focus we rarely if ever host client sites and always reserve the right to exercise our discretion for any additional hosting services and hosting support we afford on a case-by-case basis. In all circumstances though, we can be called upon to help with basic things like pointing of DNS records for example.
Firstly, we understand that every support request is an urgency, that's why we emphasize quick responses. While it's challenging to specify an exact time due to the dynamic nature of support, we make every effort to respond as promptly as possible. Our availability is from Monday to Friday, 8am-6pm (GMT +5), with our maximum response times ranging from 24 to 48 hours. Please note, we actively triage requests and exceptions are made for catastrophic failures and critical work, ensuring that these cases are prioritized for an expedited resolution.
We know that ensuring the security and safe functioning of your website is of paramount importance to you. That's why we assume a proactive approach in our website care plans. This includes regular backups, vulnerability scanning, and malware detection. We take protection seriously, that's why we also implement and setup some premium plugins (E.g. Jetpack Protect, HMWP Ghost, and Solid Security), leveraging their basic and advanced feature sets like pathing obfuscation, firewalls, and 2FA. With our committed adherence to industry best practices and by utilizing advanced tools, we strive to fortify your WordPress website against potential threats, providing you with peace of mind.
Yes, with more than a decade of experience in the WordPress ecosystem, we can safely say, we have extensive experience with a wide range of plugins and third-party integrations to enhance your website's functionality. Baring that in mind, WordPress alone has a robust library of some 50,000+ plugins and while we a familiar with some of the best, we can't know them all. That said, if you need a specific plugin or integration that we lack knowledge in, we will advise you and proceed accordingly.
With WordPress, you'll typically have seamless control over your website's content, thanks to its user-friendly interface. Depending on your chosen theme or builder, you can easily update text, images, and multimedia elements without necessarily having to be dependent on technical expertise. This flexibility, coupled with efficient content management tools, empowers you to keep your online presence dynamic and tailored to your evolving needs.
Indeed, our team possesses extensive experience with a variety of top WordPress page builders and themes, catering to a spectrum of needs. This spans the gamut from user-friendly theme options like Astra, suitable for non-developers, to more developer-centric tools tools like Oxygen Page Builder. All of that to say, our diversity of knowledge in this regard ensures that we can seamlessly adapt to your project requirements, creating websites that both function in accordance with your technical specifications and visually align with your design preferences.
Certainly! As part of our monthly website care support services, we actively assist you in optimizing your website's performance and enhancing its speed through industry best practices. This includes implementing services like Cloudflare, optimizing images for faster loading, and employing techniques such as caching and code minification. Our goal is to ensure your WordPress website not only runs smoothly but also delivers an optimal user experience with improved speed and performance.
Our approach is geared towards both safeguarding your online presence and maintaining the integrity of your WordPress website. As such, we implement regular encrypted backups using UpdraftPlus, a reliable backup plugin. These scheduled backups include both your website's files and database, ensuring comprehensive coverage. In the event of a disaster, we can swiftly restore your website to its previous state, minimizing downtime and ensuring a seamless recovery process.
All consultations last exclusively 30 minutes and are always personally conducted via the Zoom platform. Before purchasing, you can review example topics listed in the services price table on our website. This ensures clarity on the types of questions and topics suitable for discussion within the allocated timeframe. To schedule, simply choose a convenient date and timeslot for your meeting. Please note, that consultations are designed for kickoff meetings, candid discussions on service verticals, and brief overviews. They serve as an excellent opportunity for you to gauge our understanding and approach, while also allowing us to better assess your project scope and expectations.
Rescheduling or canceling a consultation is possible with some considerations. Our consultations are specifically designed for kickoffs, candid discussions, and brief overviews of your goals and objectives. In the past, allowing for constant rescheduling actually led to more scheduling conflicts. To ensure efficiency and respect for everyone's time, we've implemented a policy that prioritizes adherence to the scheduled appointments. However, we understand that circumstances may change, and you have the flexibility to cancel your service consultation up to 24 hours in advance by submitting a ticket through your client portal dashboard. It's important to note that no-shows or cancelation requests made within less than 24 hours are not eligible for refunds due to scheduling constraints.
We value our Pro & Biz Website Care members and one of the ways we express gratitude for their business is through exclusive affiliate deals on top SaaS (Software as a Service) products. By partnering with trusted brands, such as Grammarly, Namecheap, and more, our intent is to ensure that our members get access to reliable, time-tested, digital services when signing up through our affiliate links. This not only gives us the opportunity to make a small commission but, it also provides our customers with the potential of cost benefits on their desired services thus extending a token of appreciation to both them and our partners in the process. Members can easily explore all of our trusted affiliates from the Partner Offers page(s) conveniently located within your customer portal account, reflecting our commitment to recommending you reliable services that enhance your online experience.
While direct one-on-one WordPress training is not currently offered, our agency is in the process of developing an internal Learning Management System (LMS) to provide comprehensive training resources for clients. That said, as a part of our commitment to client support, we install the excellent WordPress 101 tutorials plugin on clients' sites with the purchase of a monthly website care plan. This ensures that users have access to valuable resources and tutorials directly on their WordPress dashboard, facilitating ongoing learning and skill enhancement.
Have more specific questions? See our other FAQs or query us via the contact page.
Create your website with us today
Our team has over 20 years experience in the web.
UNIQUE FEATURES OUR TEAM HAS TO OFFER
Reach out and get started today!
ALREADY HAVE AN ACCOUNT? SIGN IN
Create your website with us today
Our team has over 20 years experience in the web.
UNIQUE FEATURES OUR TEAM HAS TO OFFER
Reach out and get started today!
ALREADY HAVE AN ACCOUNT? SIGN IN
SOFTWORKS INTERACTIVE
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